What should you say to someone who is grieving the loss of a loved one? When a person is experiencing a loss like that, it matters less what you say and more that you show up in the first place. Non-verbal communication of your sympathy can be far...
It’s the business of business jargon. Say you’re in line at the drugstore. Does it bother you if the cashier says, “Next guest”? In department stores and coffeeshops, does the term “guest” suggest real hospitality—or just an annoying edict from...
We’ve talked on the show before about the language of grief and the use of euphemisms like, “I’m sorry for your loss,” or, passed away. A retired Middlebury College history professor wrote us to say that it’s all very well to be against euphemisms...
We talked about passed away versus died on a previous episode, and got a lot of responses on our Facebook page saying that phrases like “I’m sorry for your loss” don’t do justice to the reality of what happened. This is part of a complete episode...
Ben Schott’s language blog Schott’s Vocab on the New York Times website held a contest for modern age greeting cards called Get Web Soon. Among the favorites: “Heartfelt condolences on the loss of your data” and “Congratulations on your relationship...
What does nonplussed mean, exactly? Does it mean “unflappable” or “at a loss.” Martha and Grant disagree about its use. This is part of a complete episode. Transcript of “Nonplussed” Hello, you have A Way with Words. Hello, this is Terry calling...

