What is the best way to write an apology to a customer, especially if you’re handling complaints for a corporation. Some tips: be sincere, and make sure your wording makes clear that you understand the consumer’s complaint and that your company takes responsibility for the mistake and wants to make things right. This is part of a complete episode.
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A Winter Dictionary (Bookshop|Amazon) by Paul Anthony Jones includes some words to lift your spirits. The verb whicken involves the lengthening of days in springtime, a variant of quicken, meaning “come to life.” Another word, breard, is...
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