What is the best way to write an apology to a customer, especially if you’re handling complaints for a corporation. Some tips: be sincere, and make sure your wording makes clear that you understand the consumer’s complaint and that your company takes responsibility for the mistake and wants to make things right. This is part of a complete episode.
More from this show
The cardboard cylinder left after the last sheet of toilet, tissue, or wrapping paper comes off the roll has inspired families to make up a lot of names for the tube or the sounds you can make with it. These include oh-ah, oh-ah, drit-drit, dah-dah...
A native Texan says his Canadian wife teases him about his use of hitten for a past participle, as in You have hitten every green light instead of You have hit every green light. Charles Mackay’s 1888 work, A Dictionary of Lowland Scotch, does...