technology butler
n.— «Brian Gullbrants, vice president for operations at Ritz-Carlton, where 10 percent of guests typically go online, said the hotel chain had moved away from relying on a single “technology butler” at each property and now trains most on-site employees to handle basic connectivity questions. “You don’t have to be a tech expert to figure it out, but you have to understand how our system works,” he said, adding that more complicated problems are handled by the hotel’s information technology staff.» —“Offline Involuntarily” by Susan Stellin New York Times Dec. 19, 2006. (source: Double-Tongued Dictionary)
Further reading
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