What is the best way to write an apology to a customer, especially if you’re handling complaints for a corporation. Some tips: be sincere, and make sure your wording makes clear that you understand the consumer’s complaint and that your company...
What’s the difference between the words insure and ensure? To ensure means to make certain. Insure means to protect someone or something from risk, and should be used exclusively in a financial sense. This is part of a complete episode. Transcript...
A British article about a newly discovered spongy mushroom in Borneo begins, “Boffins have discovered a strange new type of spongy mushroom.” In British English, boffin means an intellectual, academic, clever person, or specialist, especially one...