high-touch adj. involving personal, face-to-face attention or service, especially in interactions between a business and a customer. Also as a noun. Editorial Note: Often juxtaposed with “high-tech.” Etymological Note: This term was first popularized by John Naisbitt in his book Megatrends: Ten New Directions Transforming Our Lives, published in 1982. (source: Double-Tongued Dictionary)
Further reading
The new book Bye Bye I Love You: The Story of Our First and Last Words (Bookshop|Amazon) by linguist Michael Erard is a deeply researched, often intensely personal exploration of the ways people communicate at both the beginning and end of life...
One way to make your new business look trendy is to use two nouns separated by an ampersand, like Peach & Creature or Rainstorm & Egg or … just about any other two-word combination. A tongue-in-cheek website will generate names like that for you...