high-touch adj. involving personal, face-to-face attention or service, especially in interactions between a business and a customer. Also as a noun. Editorial Note: Often juxtaposed with “high-tech.” Etymological Note: This term was first popularized by John Naisbitt in his book Megatrends: Ten New Directions Transforming Our Lives, published in 1982. (source: Double-Tongued Dictionary)
Further reading
Understanding the varieties of conversational styles can mean the difference between feeling you’re understood and being insulted. “High-involvement” speakers interrupt or talk along with someone else to signal their enthusiasm...
Since the late 19th century, the word scrumbunctious has been used to describe someone who is energetic or high-spirited. Scrumbunctious is probably a portmanteau of scrumptious and rambunctious. This is part of a complete episode.
Related