A customer-service representative from Seattle, Washington, is curious about the phrases people use as a part of leave-taking when they’re finishing a telephone conversation. Linguists who conduct discourse analysis on such conversations say these exchanges are less about the statements’ literal meaning and more about ways of coming to a mutual agreement that it’s time to hang up. Incidentally, physicians whose patients ask the most important questions or disclose key information just as the doctor is leaving refer to this as doorknobbing or getting doorknobbed. This is part of a complete episode.
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