technology butler
n.— «Brian Gullbrants, vice president for operations at Ritz-Carlton, where 10 percent of guests typically go online, said the hotel chain had moved away from relying on a single “technology butler” at each property and now trains most on-site employees to handle basic connectivity questions. “You don’t have to be a tech expert to figure it out, but you have to understand how our system works,” he said, adding that more complicated problems are handled by the hotel’s information technology staff.» —“Offline Involuntarily” by Susan Stellin New York Times Dec. 19, 2006. (source: Double-Tongued Dictionary)
Further reading
Nancy Gabriel from Ithaca, New York, recalls her father’s no-nonsense responses to minor injuries when she was a child: After making sure she was really all right, he’d say, It’s far enough from your heart; it won’t kill you. Other times he...
If you work in tech support, you might use snarky slang for problems caused by computer users themselves. There’s the acronym PEBCAK, for example, which stands for Problem Exists Between Chair and Keyboard. And: a lush poem about the sea inspired by...