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Emoticons in Business

Is it appropriate to use emoticons in business emails? After all, you wouldn’t write a smiley face in a printed letter, right? Martha and Grant discuss the point at which you start using those little symbols in correspondence. Call it...

Emoticons (minicast)

A listener has a question about emoticons, those little sideways symbols you type to suggest emotions in informal electronic writing. You know, like using a colon, dash, and a capital P to stick out your tongue like this 😛 or using a colon, dash...