An acclaimed poet’s tender poem about holding a newborn for the first time reflects a complex swirl of emotions. And: A caller finds that in her workplace, the expression out of pocket can mean very different things: either “being unavailable” or...
Beyond marking direct speech, quotation marks serve a variety of functions. They can signal skepticism, provisional terminology, nonstandard usage, or emphasis when italics aren’t available. There’s no reason to mock hand-lettered signs for their...

