Psychological research shows that when it comes to letters of the alphabet, people tend to like their own initials, perhaps because of a sense of ownership. This phenomenon is called the name-letter effect. This is part of a complete episode...
What is the best way to write an apology to a customer, especially if you’re handling complaints for a corporation. Some tips: be sincere, and make sure your wording makes clear that you understand the consumer’s complaint and that your...
Goverment Motors n.— «Now, “we the people” are on the hook and are the official owners of over 60% of General Motors. Or as it is called today; “Government Motors.”» —“The GM Bankruptcy: Only The Tip Of A Very...