Naomi, a Missoula, Montana, mom who’s writing a magazine essay, wants to know if due diligence is the appropriate term to denote the daily, household chores that her son’s new stepdad has taken on. The verdict: it’s a legal term...
Suzie, a Dallas librarian who used to work at the Dallas Public Library, wonders why library administrators increasingly refer to library users as customers instead of patrons. Customer can make borrowing books sound like a cash transaction, while...