Naomi, a Missoula, Montana, mom who’s writing a magazine essay, wants to know if due diligence is the appropriate term to denote the daily, household chores that her son’s new stepdad has taken on. The verdict: it’s a legal term. If you’re writing...
Suzie, who used to work at the Dallas Public Library, is wondering why librarians are being asked to refer to their patrons as customers. Does the word customer make consulting a library and borrowing books feel too much like a transaction? Eric...
