Scottish cocktail party n.—Gloss: A jocular, possibly nonce, term for “a fight.” «If I get into a Scottish cocktail party with a business, I commonly ask for a written letter of apology.» —“Did eBoost Media customer...
bust on someone v. phr.— «Recently, I busted on several companies that had lost touch with the concept of customer service.» —“Workers still laboring to do their best” by Dan Gainor in Baltimore...
high-touch adj.— «We face a recurring problem, one of segmentation. We need to segment customer groups and be able to reach all of them—those that need high touch and those that need high tech. All of us are talking about meeting banking...
high-touch adj.— «Will banks need to be high-tech to succeed? There’s always going to be what I call the high-touch bank. There’s always going to be the high-tech bank, and banks in between.» —“Banking on technology” by...
oops paint n.— «Just for the record, that can of stain should have never been put on the shelf. It should have been “Oops’d” and put with all the Oops paint, marked down to like $1 or something.» —“Re: Home Depot Stories...
car-pole incident n.— «They also have customer service issues such as managing unexpected outages (e.g., what Abrahamson referred to as a “car-pole incident”).» —“Column2: BEAParticipate: Brian Abrahamson” by...