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July 13, 2012 8:51 am
Is it appropriate to use emoticons in business emails? After all, you wouldn't write a smiley face in a printed letter, right? Martha and Grant discuss the point at which you start using those little symbols in correspondence. Call it "The Rubicon on the Emoticon." Judith Newman has more observations about emoticons in business correspondence in this New York Times piece. This is part of a complete episode.